- Knits and Artisan
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USA: Orders placed in US Dollars for Delivery in USA:
If for any reason you are not truly satisfied with our products, please return the item(s) within 30 days of purchase to the original point of purchase for a replacement, exchange or a refund. A restocking fee of $6 will be charged for each item returned, exchanged or refunded. Wholesale purchases are not eligible for refund. Wholesale purchases are only eligible for store credit or exchanges within 30 days with a restocking fee of $6 per item.
INTERNATIONAL COUNTRIES PURCHASING IN DOLLARS:
The customer will be responsible for all taxes, duty and customs processing for the shipment, as well as all taxes, duty, customs and shipping for returns and exchanges. Otherwise return policy as for USA. All shipping is done through DHL or FedEx Priority International 2 Day Express, Flat rate is $19.50 for Canada and $29.50 for all other countries.
Prices quoted in EURO on our European websites are slightly higher because they INCLUDE Value-Added Tax etc.. Returns are accepted to our address in Germany for a full refund within 14 days of purchase, no restocking fees. All shipping is done through DHL, The shipping and packaging is a flat rate of 6.90 € within Germany and 9.50 € within Europe.
Our warehouse arrangements for Canada have not yet been finalized. Until our Warehouse arrangements have been completed, Canadian customers can place their orders in Canadian Dollars for delivery from New York to Canada. The customer will be responsible if duties are charged for the shipment. Until our Canadian warehouse is ready, we can not accept returns because of reverse duties. Shipping Flat rate is CA$19.50 for Canada.
Our warehouse arrangements for Japan have not yet been finalized. Until our Warehouse arrangements have been completed, Japanese customers can place their orders in Yen for direct delivery from the USA. Prancing Leopard will be pay duties and customs clearance charges. Shipping Flat rate is JPYen 790 for Japan. Returns will be processed in Japan, see the Japanese website for more information.